Frequently Asked Questions

FAQs
Can I make changes or cancel my order once it has been placed?
We’ll do our best to accommodate changes, but we can’t guarantee modifications once an order is fulfilled. Please email us as soon as possible at hello@shopstitched.us, and we’ll see how we can best assist you. If changes cannot be made, our standard Return and Exchange Policy will apply for returns and exchanges.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your package in real time.
How long does shipping take?
Shipping times vary depending on your location. Standard shipping typically takes 5-7 business days.
Do you ship internationally?
At this time, we only ship within the U.S. We hope to offer international shipping in the future!
What if my package is lost or delayed?
If your order is taking longer than expected or appears lost, please contact our support team at hello@shopstitched.us with your order number and we will assist you.
What is your return and exchange policy?
We want you to love what you received! We accept returns within 30 days of delivery, as long as the item is unworn, unwashed, and in their original condition with tags attached. Please see our Return and Exchange Policy for more information.
How do I initiate a return or exchange?
To start a return, please email us at hello@shopstitched.us with your order number and reason for the return. We'll issue a prepaid return label for your convenience. Please note, a $4.95 restocking fee will be applied for any returned items.
Are exchanges free?
We offer free exchanges for in-stock size or color changes. To initiate an exchange, please email us at hello@shopstitched.us with your order number and details for the exchange. We'll issue a prepaid return label for your convenience. Once we receive your original item, we will send you a replacement.
How do I know what size to order?
We recommend checking the size guide located on each product page for the most accurate fit info. Still unsure? Email us at hello@shopstitched.us—we’re happy to help with personalized sizing advice.